Shipping policy

Last updated: [September , 2026]

At Katze, we aim to deliver your orders in a timely and reliable manner. Please review our shipping policy below for important information regarding order processing and delivery.

Shipping Locations

We currently deliver within the Sultanate of Oman only.

Order Processing Time

● Orders are usually processed within 1–2 business days.

● Orders placed on weekends or public holidays will be processed on the next business day.

● Processing time does not include delivery time.

Delivery Time

● Delivery typically takes 1–3 business days, depending on your location.

● Delivery times are estimates and may vary due to external factors such as weather, public holidays, or courier delays.

Shipping Fees

● Shipping fees are calculated at checkout based on your location and order value.

● Any applicable delivery charges will be clearly displayed before payment.

● If the total order weight exceeds the standard weight limit set by the shipping company, additional shipping fees may apply. These charges will be requested by the shipping carrier and communicated to the customer before being charged.

Free Delivery

Free delivery may be offered on selected promotions or for orders that meet the minimum purchase requirement shown on the website at the time of checkout.

Order Tracking

If tracking information is available, it will be shared with you via email or WhatsApp. In some cases, tracking information may not be provided depending on the courier service used.

Failed or Delayed Deliveries

● If delivery fails due to incorrect or incomplete address details provided by the customer, additional delivery charges may apply.

● Katze is not responsible for delays caused by third-party courier services; however, we will assist in following up with the courier where possible.

Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 24 hours of delivery and provide clear photos of the issue so we can review and resolve it promptly.

Responsibility Upon Delivery

Once the order has been delivered to the address provided by the customer, responsibility for the products transfers to the customer.

Contact Us

For any questions related to shipping or delivery, please contact us at:

Email: katze.oman@gmail.com
Phone: +968 7693 6414