Refund policy
Last updated: [September,2026]
At Katze, we aim to ensure customer satisfaction with every order. If for any reason you are not fully satisfied, please review our return and refund policy below.
Eligibility for Returns
- Returns are accepted within 3 days of receiving your order.
- Items must be unused, unopened, and in their original packaging.
- Proof of purchase is required.
- For hygiene and safety reasons, we do not accept returns on:
• Opened or used food products
• Used or opened cat litter
• Opened treats or supplements
• Items damaged due to misuse or improper handling
Damaged or Incorrect Items
If you receive a product that is damaged, incorrect, or missing, please contact us within 24 hours of delivery and provide clear photos of the issue. After verification, we will arrange a replacement or refund as appropriate.
Refunds
Approved refunds will be processed to the original payment method.
Refund processing time may take 5–10 business days, depending on your bank or payment provider.
Shipping fees are non-refundable, unless the issue was caused by us.
Payment Gateway Fees
For refunds requested on the same day of purchase, the full eligible amount will be refunded.
If a refund is requested after the same day of purchase, any payment gateway or transaction fees charged to Katze by the payment provider may be deducted from the refund amount. This applies to payments made using Visa, Mastercard, or other digital payment methods where applicable.
Exchanges
Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued instead.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part.
Returned items must be securely packaged to prevent damage during transit.
Contact Us
For any return, refund, or exchange requests, please contact us at:
katze.oman@gmail.com